jya9's Privacy Policy
This document provides a full description of how your personal information is collected, used and kept secure.
Table of Contents
1. Introduction
jya9 is an online gaming and betting platform operated for users in Bangladesh. When you visit our website, open an account or use any of our services, you voluntarily share certain information with us. This privacy policy ("Policy") clearly states how jya9 collects that information, the purposes for which it is used and how it is kept safe.
Reading and understanding this policy is important for every user. Reading it alongside our Terms and Conditions will give you a full understanding of the legal basis of your relationship with jya9. Continuing to use our services means you have accepted the terms set out in this policy.
In this policy, "we", "our" or "jya9" refers to the organisation that operates this platform. "You" or "user" refers to anyone who uses this website or its services.
2. Information We Collect
jya9 collects two types of information: what users provide directly and what is collected automatically through use of the platform.
2.1 Information Provided Directly
When you register with jya9 or manage your account, the following information is collected:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Mobile number (Bangladeshi number)
- Email address
- Password (stored in encrypted form — never readable in plain text)
- Payment details — information required for bKash, Nagad, Rocket, Upay or bank transfers
- Identity verification documents (National ID card, passport or driving licence — where applicable)
2.2 Automatically Collected Information
The following technical information is collected automatically when you visit the website:
- IP address and device geographic location
- Browser type, version and operating system
- Page visit time, duration and navigation patterns
- Referral source (where you came from before arriving at our site)
- Cookies and local storage data (details below)
- Game session data — bet amounts, game types, win and loss records
2.3 Information Received from Third Parties
Where applicable, information about you may reach us from identity verification services or payment processors. This information is used only to verify accounts and confirm the validity of transactions.
3. How We Use Your Information
jya9 uses collected information only for the following legitimate purposes:
- Account management: For registration, login, password recovery and account security.
- Identity verification: To confirm age (21+ age requirement) and prevent fraud.
- Financial transactions: To process deposits and withdrawals — via bKash, Nagad, Rocket, Upay and bank transfers.
- Service improvement: To analyse user experience and make the platform more effective.
- Customer support: To provide assistance via live chat and email.
- Promotional communications: To send you information about bonuses and offers, with your consent.
- Legal obligations: To comply with applicable laws and regulations.
- Responsible gaming: To identify suspicious behaviour and provide support to users.
We do not use your information for purposes beyond those listed above. Our Responsible Gaming page explains in detail how user behaviour is monitored to help users maintain healthy gaming habits.
4. Data Storage and Security
jya9 follows the highest technical industry standards to protect your information. The key elements of our security framework are described below:
4.1 Encryption
All data is transferred via SSL (Secure Socket Layer) encryption. Passwords are never stored in plain readable form — they are encrypted using industry-standard hashing methods. Sensitive payment-related information is protected by an additional layer of encryption.
4.2 Access Control
Only staff members who require your information for their work can access it. Every access is logged and regularly audited. Unnecessary or unauthorised access is strictly prohibited.
4.3 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for legal or regulatory reasons. Once the specified period has passed, information is securely deleted or anonymised by removing any identifiable portions.
5. Sharing Information with Third Parties
jya9 does not sell, rent or exchange your personal information. However, in certain circumstances it may be necessary to share limited information with trusted third parties:
5.1 Payment Processors
Financial information required to complete transactions via bKash, Nagad, Rocket, Upay or a bank is shared with the relevant payment gateway. This information is used only to complete the transaction.
5.2 Technology Service Providers
Game providers (such as Evolution, Pragmatic Play Live and PG Soft) may access the minimum information necessary to operate their services. They are contractually bound to meet our privacy standards.
5.3 Legal Authorities
Required information may be provided to the appropriate authorities in response to a court order or legal obligation. In such cases we provide the minimum information required by law.
5.4 Limits on Information Sharing
Your information is not given to third parties for any reason other than those listed above. Information is never sold or shared for marketing or advertising purposes.
6. Cookies and Tracking Technology
The jya9 website uses cookies and similar technologies that retain certain information even after the browser is closed.
6.1 Types of Cookies
- Essential cookies: Store login sessions, security tokens and language preferences — without these the site does not function properly.
- Functional cookies: Remember your personalised settings, such as game preferences and display options.
- Analytics cookies: Collect information on which pages are used most and how the site is performing, in order to improve the service.
6.2 Managing Cookies
Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may cause some features to stop working properly. We recommend keeping essential and functional cookies active.
7. User Rights
Every jya9 user holds the following rights regarding their personal information:
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may request that incorrect or incomplete information be corrected.
- Right to erasure: Under certain conditions you may request that your information be deleted (where there is no legal obligation to retain it).
- Right to restrict processing: In certain circumstances you may request that use of your information be limited.
- Right to object: You may object to your information being used for marketing purposes.
- Right to data portability: You may request your information in a structured, commonly usable format.
To exercise these rights, contact our support team. We aim to respond within 30 business days. For general questions, visit our FAQ page — it contains answers to many common questions about accounts and personal information.
8. Protection of Minors
All jya9 services are for persons aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration.
If we are informed that someone under the age of 21 has opened an account, we will immediately close that account and delete the associated information. If a parent or guardian believes their minor child has registered on this platform, please contact us.
9. Policy Changes
jya9 may update this privacy policy at any time. For significant changes, we will:
- Display a clear notice on the website.
- Notify registered users via email or live chat.
- State the date of the change at the top of this page.
Continuing to use the service after a revised policy is published will be taken as acceptance of the new policy. We therefore recommend reviewing this policy periodically.
10. Contact
If you have any questions, requests or complaints regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English, seven days a week, twenty-four hours a day:
- Live Chat: Contact us directly via the chat button at the bottom right of the website.
- Email: [email protected]
We take all information requests and privacy-related matters seriously and aim to resolve them promptly. To learn more about jya9, visit our About Us page.